ShelterLogic Warranty

Missing parts or errors in shipment must be reported within 30 days of receipt to be replaced at no charge including shipping costs. Call Consumer Support at 1-800-932-9344

The warranty period begins from date of purchase  (not the date of installation)
Will repair or replace the defective parts to the original purchaser
Replacement or repaired parts will remain covered for the original limited warranty period
Shipping costs will be the responsibility of the customer
Customer must send photo(s) with a copy of the original receipt

Warranty is determined by Fabric Weight

What is not covered by this warranty

Damage that occurs during shipping
Abuse, accident, alteration, modification, tampering, vandalism, negligence, misuse, abrasive contact, faulty installation, lack of responsible care, or if affixed to any attachment not provided with the shelter
Damage to contents of shelter any person or property excluded
Normal and forseeable wear and tear
Improper installation according to the instructions provided
Wear of fabric due to acts of nature, i.e. hurricane, tornado, wind, flood, snow, wind driven debris, etc.
Labor and installation fees
Customer is responsible for all zoning and permits if required

To file a claim, contact customer service at 1-800-932-9344. Warranty claim will be reviewed and action taken at that time.